Our Sustainability Strategy
Serving the Society Little Better Everyday

When it comes to environmental protection and minimising our impact on the environment, our sustainability strategy in action makes all the difference. The values we live by ensure we serve our customers, employees and the society a little better every day. As a growing organisation, an important part of delivering this is to ensure we tackle the social and environmental challenges in communities we operate in.


At The Phoenix Mills Limited, sustainability is all about resource efficiency and improving the way our business is run. It is about using environmentally responsible products and managing their environmental impact. We conduct our operations in a manner that are ethical, transparent, proactive and sensitive to all stakeholders. The link is the little things we do to contribute to bigger initiatives.


Key Focus Areas

1. Resource Management

Environment protection and judicious resource management is our key motto. And eco-sensitivity is an integral part of our corporate responsibility. We operate in compliance with all regulatory requirements and follow green practices, as we recognise the perils of global climate change. We understand that a green building ensures a healthy environment, representing the optimum use of land, water, energy and sources. We make effective use of cost-efficient green technologies to create a building with a higher comfort level, low energy use and cost and low operating cost. By doing this, we validate our intent to pre-adopt futuristic infrastructure trends. Our latest office space Art Guild House is LEED compliant and is awaiting LEED certification.

2. Protecting the Environment

We have progressively invested in environment protecting plants and processes, strengthening our position as a responsible corporate citizen. We design and develop new malls with a distinctive characteristic and pursuing a unique charm. We are also actively working on revitalisation of the existing malls through refurbishment. As part of this, we are enhancing our floor spaces and promoting creation of people and environment-friendly spaces.

3. Environment and Safety

A central ESH Team (Environment, Safety and Health) provides key directions and performance indicators towards sustainable living, including monitoring of carbon emissions. The sustainability framework we have worked upon provides strategic direction for our key focus areas. By implementation of energy-saving and waste control policies, we are constantly developing a culture where we are minimising the environmental load and creating a mechanism to protect the local ecology.

Moving ahead, we will continue to focus on improving our performance in the areas of health, safety and environment. We will also focus on developing our people and in supporting our communities.

4. Energy Conservation

We have converted halogen bulbs to LED-based lights at all the malls and commercial complexes. We have implemented capacitor banks for HT chillers to improve power. We have also implemented conversion starter-driven condenser pumps to VFD driven pumps. This is aimed at lessening energy consumption by plummeting the speed. A feasibility study for this is currently under progress.

Water Optimisation

We are aiming at optimum water utilisation at each of our asset. All the sewage water is recycled and used for gardening and cleaning purposes. We discharge water and get treated back wash water from treatment plants. We undertake regular maintenance of cooling tower water and chillers and also maintain water quality through routine descaling. We also undertake weekly filter cleaning for AHU sets due to high-dust quantity. A quarterly thermography test and cable connection tightness is checked to avoid loose contacts and energy wastage.

Our Initiatives on Sustainability

High Street Phoenix and Palladium, Mumbai

Some key upgrades were carried out at the Complex such as installation of LED screens, gantries, totems and periphery elements, new revenue signages and changing LPG to PNG at all Food & Beverage outlets. Other significant initiatives included reuse of water through Sewerage Treatment Plant (STP), multiple rainwater harvesting pits, zero discharge, installation of LED lights and maintaining of Unity Power Factor. We have also taken other steps like effective segregation of garbage, installation of organic waste converter and sludge to cover into mature.

Phoenix MarketCity, Chennai

We undertook many energy conservation efforts during the year. We regularly monitor utilisation of water and electricity and over consumption is immediately addressed. Recycled water from STP is recycled and utilised for cooling towers, flushes and landscape to minimise the intake of raw water. Tubelights in the basement have been replaced with LED lights for power conservation. Nearly 64% of our total power consumption was from green energy, with wind energy sharing a major chunk. We installed 3,600 LED 15-watt tubelights from led to a saving of 655 units per day, while climate control sensors at MLCP contributed 175 units per day. About 158,563 KL water was recycled for cooling towers and for flush water purposes. Organic waste convertor was used to recycle wet garbage into manure for landscaping, while dry garbage is disposed through third-party vendor. Optimized use of wind power, along with lower Diesel Generator set usage, led to savings of ₹ 32 million during the year.

Phoenix MarketCity, Bengaluru

The mall witnessed a transformational change during the year. This was targeted at providing our discerning customers an international feel and enhancing their shopping and leisure experience. The makeover at the mall included installation of granite floor tiles, change of tubelights to LED, and installation of life size art pieces, trees and greenery, new direction signages and digital directories.

Phoenix MarketCity, Pune

An organic waste converter machine converts wet waste into manure and processes over 500 kgs of waste into organic manure on a daily basis. There is also a separate vendor to manage the garbage room.

Phoenix MarketCity, Kurla, Mumbai

We have a mission to create a more sustainable world and promote love and respect for the environment. Our efforts to achieve the above include – timely maintenance of AHUs, chillers and DG sets to reduce unit consumption; installation of LED lights; installation of preventive electrical maintenance to reduce breakdowns; optimizing drainage to recycle water; and installation of flow reducer to reduce water consumption in wash basins. We segregate dry and wet waste collection, while an Organic Waste Converter turns it into manure.